Name
Shawn Canada

Location
Winter Park, FL

Disciplines
Graphic Design
Content Creation
Quality Assurance
Software Development

Worked With
SaaS Startups With Fortune 500 Contracts
Esports and Gaming Entertainment Centers
Marketing and Print Facilities
AAA Game Studios

General Software
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Microsoft Outlook
Microsoft Project
Google Sheets
Google Docs
Google Slides
Google Drive
DropBox
Notion
Trello
Microsoft Project

Graphic Design
Adobe Photoshop
Adobe Illustrator
Adobe InDesign
Adobe XD
Adobe Dreamweaver
Sketch
Invision
Figma

Video
Adobe Premiere
Adobe After Effects

Defect Tracking:
Assembla
DevTrack

Test Case Management
Visual Studio Professional
Test Lodge
Excel/Google Sheets

Android Development & Testing
Fastboot
Android Studio
Charles Proxy
Postman
AT&T ARO/Video Optimizer
Various Firmware Flash Tools
Microsoft SQL Management Studio
Calabash (Automated Testing)
Notepad ++
Visual Studio Code

ESPORTS ARENA

Head of IT / Orlando Arena Manager
January 2022 - November 2023
Orlando, FL

Responsibilities

Head of IT

• Manage over 200 systems over across 13 active locations
• Respond and address IT tickets submitted by managers and staff across all locations
• Routine maintenance and updating of all systems

Orlando Arena Manager

• Oversee day to day operations of Orlando, FL location
  • Handle financials
  • Monitor inventory
  • Maintain equipment
  • Manage employees
• Organize Events and Activations

United Efficiency Group

Multiple Roles
October 2012 - June 2020
Mount Dora, FL

Responsibilities

Head of Quality Assurance

• Developed Test Plans
  • Checklists and grids to test all functionality of a product
• Testing Schedule and procedures for new sprints and releases.
• Manage Internal and outsourced testing teams
• Point of Contact for:
  • AT&T Product Managers
  • AT&T Software Testing Teams
• Worked with development teams, management teams & mobile phone OEMs worldwide on a daily basis

Head of IT

• Setup Office infrastructure and Network Connections
• Setup Remote Working Helpdesk
• Design Training Materials for new & existing Employees and contracted assistance.
• Setup Marketing and Sales Materials Hub

Project Manager

• Managed prototypes
• Managed pilots
• Project Planning
• Resource Allocation
• Team Communication
• Partner Communication
  • AT&T Product Managers
  • Phone OEMs
  • Hardware OEMs

Product Manager

• Prototypes
• Research and Development
• OEM Sourcing
• Manufacturing Sourcing

Digital Designer

• Marketing Print Design
  • Popups & Banners
  • Business Cards
  • Paper Products
    • Trifolds
    • Flyers
    • Etc
• Marketing Web Design
  • Email Templates
  • Web Ads

Product Designer

• User Guides
• Training Material
• Design Documents
• Use Cases
• Business Logic Documents
• Mockups

Sales

• Sales & Pitch Decks
  • Art
  • Information
• UX/UI Design
  • App Design
  • Front Ends & Portals
  • Back End Management UI
  • Wire Frames
  • Mockups

Data Analyst

• Query writing to pull data from SQL Databases
• Importing and sanitizing of data in Excel/Google Sheets
• Formatting Data and creating charts for Marketing & Project Managers.

Products

Scan4Beer (Discontinued)

• Mobile PoS System
  • Target Market - Golf Courses, Venues, and Stadiums
  • Customers Order from Mobile App
    • Order Contains Location information
    • Customer Location updated every 15 minutes
  • Projected location for order delivery
  • Ability to accept payment at delivery

AT&T DriveMode (Discontinued)

• Distracted Driving App that silenced notifications/sounds and auto-replied to messages.
• Automatic operation
  • Turned on and off using devices sensors to detect driving
• Android & iOS

Fleet Mode

FleetMode

• Fleet Management and Tracking App
  • Features of DriveMode
  • Fleet Communication
  • Fleet Location
  • Accident Data

TempGuard

Automated Temperature Guard Monitoring, Remote Temperature Guard Monitor

• Temperature Monitoring Solution
  • IoT Temperature Sensors
  • App to see real-time status of temps
  • Customized Pilots for:
    • Darden - Red Lobster Restaurants
    • Winn Dixie Grocery Stores
    • Publix Grocery Stores

Medek Health

Medek Health - Remote Patient Monitoring | COVID-19 Test Kits | Telehealth

• Telemedicine Solution
• Covid Testing Solutions

Harmony IoT

Harmony IoT - Solving Enterprise Problems with Big Data

• Customized IoT Solutions
  • Delta - Plane and Gate Tracking
    • IoT Sensors
      • Voltage
      • Temp
      • Vibration
      • Distance
    • Plane Arrival and Depart Times
    • Gate Access Times
    • Video Feeds
  • Georgia Department of Mental Health
    • iPad App for Nurses and Admin
      • Patient Check-in Tracking
      • Switch to Digitalization of Pen & Paper Records
    • IoT Wristbands

Achievements

• Brought graphic design in house while serving multiple roles saving United Efficiency Group expense related to outsourcing.
• Designed UX that was used to secure deals with fortune 500 companies
• Designed UX in products developed for Fortune 500 companies.
• Developed test plans to bring in contracted test teams

Next Level Lan

Manager
December 2009 - October 2012
Winter Park, FL

Responsibilities

• Setup & Maintained LAN Center Management Software
• Maintained and Repaired Gaming Hardware
• Customer PC Repairs
• Game Data and License Management Setup and Maintenance
• Setup Servers
  • LAN Center Management Software
  • Dedicated Servers for Tournaments
  • Data Management for Games
• Setup networking

Achievements

• Developed Business Plan that was used to secure funding
• Built and assembled all PCs and Servers
• Installed/Configured majority of software
• Wired networking infrastructure
• Organized PC based LAN tournaments
• Organized Console based LAN tournaments
• Expanded business services with PC and Console Repair

Electronic Arts - Tiburon

QA Tester
March 2007 - November 2009
Maitland, FL

Responsibilities

Floor Tester

• General gameplay testing

Specialty Tester

• Online Gameplay
  • Exploits
• Platform Standards
  • Button Callouts
  • UX
  • System functions

Embedded Tester

• Reproduced Defects
• Assisted dev team in identifying root causes of defects
  • Tested Fixes before build integration
  • Tested Developer Tools
  • Tested Production Tools
  • Develop Test Plans

Achievements

• Provided QA testing for all major EA Tiburon titles (Madden, NCAA, NASCAR, Tiger Woods, etc)
• Automated roster data aggregation to reduce manpower from an entire team to just myself.
• Multiple Employee of the Month Awards

DMMI

Graphic Designer
July 2006 - March 2007
Mount Dora, FL

Responsibilities

• Graphic Design with a Print Focus
• Prepress Prep

Achievements

• Learned new techniques with a Print & Paper Media Focus
• Learned Prepress Prep

Net Heroes

Manager
July 2005 - July 2006
Eustis, FL

Responsibilities

• Tournament Organizer
• LAN Team Manager
• LAN Team Player
• Computer Repair
• LAN Center Management
• Network Maintenance
• PC Maintenance
• Website Maintenance

Achievements

• Introduced Counter-Strike 1.6 & Counter-Strike: Source LAN tournaments as a revenue stream
• Maintained systems and network.

Office Depot

Copy and Print Center - Customer Service Specialist
April 2005 - Jul 2005
Mount Dora, FL

Responsibilities

• Cashier
• Customer Service
• Copier and Printer Maintenance

Accent Marketing

Customer Service Specialist
April 2005 - Jul 2005
Mount Dora, FL

Responsibilities

• Customer Service Representative for Sprint/Accent